last night i bought a pair of flip flops online. at around 8 pm PST. they arrived this morning. that’s very fast.
that’s, like, as long as it used to take the local grocer to do a food delivery when webvan was up and running. only those were local deliveries.
where is zappos again? oh, right, everywhere. zappos has reached incredible efficiency at scale.
They believe that speed is the key to their success. In fact, they’re making sure that items get picked and ready to ship about 12 minutes after customers click the “submit order” icon. And to make that happen, they keep careful stock of everything that they sell and they don’t make an item available for sale unless it’s physically present in their Shepherdsville, Ky., facility.
in the midst of a global downturn, zappos is currently hiring.